Thank you! I have spoken on chat with ebay, they were not much help and dont know the reason. Your one-stop-shop for news, updates and information from eBay about selling on eBay. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. We take all reports seriously, but please make sure your claims are accurate. We created policies to make sure eBay is a safe place to buy and sell. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. I can't find a way to report a seller on eBay. You can report a seller for different reasons. I got this email in my ebay message and I want to report them. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Report an item - opens in new window or tab. Organising your Messages inbox If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. I asked for a refund, and the seller obliged. You can still do this if 30 days since you received the item. Give support, share information, and connect with fellow members. We'll send your message to the member's eBay Messages inbox and their personal email address. Tip In Sales Reports, reports are available for 6 months, while reports using Sales Reports Plus are available for 2 years. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. File the claim here Im reporting them as i believe they have deliberately sent me the wrong item and not given me a refund. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. Everything you need is here in the eBay Seller Center. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Members can send messages to each other through eBay. Unfortunately, not all e-commerce stories end in a positive way. If they have, we'll show you this information before you contact the seller. They put it on a machine that shows the metal content, and there was NO gold in the bracelet. eBay is unlikely to make unannounced calls to you about your account. If you can't find a solution to your question, select Other, then select Contact the seller. How do I do that? Can't seem to find it anywhere in the full or mobile version. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information G) Unwanted ads within our listings. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. After so many days eBay will allow you to ask them to step in. So i went ahead and canceled the order. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Type your message and select Send. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. Have tried on different listings and the same message come up. I kept the email proof., Seller now reports damage on a new item before shipping it. I'm not paying $100 for shipping." We take all reports seriously, but please make sure your claims are accurate. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. Meet other eBay community members who share your passions. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. Hopefully someone out there may be able to help. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. Type your question for the seller. The seller is italianfashion****. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. E) eBay' Buyer Protection Policy. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. Find the information and inspiration you need to start selling and grow your business on eBay.

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